MYO card will play on phone but not through player

Hello,

I recently made our first MYO card. When I scan the card to the yoto app on my phone it will instantly play, but when the card is inserted into the player it will not play in the actual Yoto player. Sometimes we get a cloud symbol OR a blue smiley face. I also have tried to click “play on my yoto” from my phone and that also will not work. Does any one know what the issue may be? Thank you!