We got 2 yoto minis for the kids for Christmas and 1 is having issues. We followed the instructions for downloading the cards and both players show all cards downloaded in the app, but one of the players won't play the cards offline. Yoto support has been shockingly bad dealing with this...saying things like 'you need to insert the card to play it' (yes i am doing that?? That's why I know they don't work???). Is there anyone else who has had this problem and how was it fixed? Thank you.