Our yoto mini won't download anything. We follow all the instructions: plug in, turn on, make sure connected to wifi, start playing a card, take out the card when it starts playing, then leave it on and plugged in overnight. On the app, under the "Audio Download Status" section, it just has a message that says "Your player is offline. Please turn it on and leave it idle so it can reconnect to our servers again." But right above that message on the app, we can see that our player is online with good signal. We've tried a hard reset and a factory reset with no success.
A little more background: our cards used to download. We bought a bunch more cards for Christmas and it seems like that's when our problems started? Not positive though.