We’re aware that a number of Yoto Club members are currently unable to access their Club Collection via the Yoto App, and we sincerely apologise for any frustration this may be causing.
Thank you to everyone who made us aware of the issue, we truly appreciate your patience as we work to resolve it.
This issue affects a certain group of Yoto Club members, not everyone. We’ve suggested a workaround that was successful for some customers, but unfortunately it hasn’t resolved the problem for all.
We’ve identified the issue, and our team is working with the utmost urgency to resolve it. We will continue to update you with more information as the day progresses and let you know as soon as the issue is fully resolved.
There’s no need to contact our Customer Happiness team as we can directly identify those affected, and we’ll reach out with more information soon. For now, please check this post and the Yoto App Newsfeed for further updates.
We are very sorry - not only is it inconvenient and disappointing for you and the children, it’s not what you expected from your Yoto Club subscription.
Thank you for your patience and understanding.
UPDATE 6:30 PM BST - 18/10/2024
Our team has been working hard to fix the problem, and for many of you, it should now be resolved. If you're still having trouble with your Yoto Club Collector membership, please log in to your account via the Yoto Club tab on our website using the same login details as your Yoto app. Once logged in, your subscription should sync, and any missing content, like your Yoto Club Collection, should appear in your App Library.
If you continue to experience issues after Tuesday, 22nd October 2024, feel free to contact our Customer Happiness team for further assistance.